Credit: Jack Ma, CEO of the Alibaba Group (Koki Nagahama/Getty Images) |
Scoring higher than human on a test does not prove AIs reach a human reading comprehension level, however. We as humans can detect nuances, hidden message, sarcasm, etc. in reading, but these AIs still very impressive in their own right. The AIs clearly open many possibilities, including processing a large amount of data and making sense of it. Customer service, healthcare, virtual assistant, search engine, etc. all will benefit from this. If we keep this development rate, I think we can create AIs that hold all humanity digital knowledge and can answer any question with precise accuracy in the next 50 years. However, this technology also has flip side. Now AIs could potentially understand human communications, malicious AIs could potentially spy on a large scale, and make it easier to obtain valuable information without us noticing. Also, in development of new know-it-all AIs, if we not careful with the data we feed the AIs, the AIs knowledge could potentially get manipulate, just like how the Microsoft's twitter AI Tay eventually got shut down due to her access to uncleaned data.
This breakthrough is clearly related to our class Nature Language Processing topic at the beginning of the term. In class, we learned how machines can try to understand and process written language by parsing and using sentinel score. We also talk about how the technology available still cannot completely let machine understand language well because of the ambiguity of language. However, it seems like we are coming nearer and nearer to that goal. Of course, Alibaba and Microsoft’s AIs are using deep learning and not simple code we use in our politician analysis assignment, but we can hope that this technology will soon be accessible to the public. What a great time to be learning about AIs, when we can see the technology evolve day by day.
I’m excited to see new technology like this helping people in their life. However, I also concern about how this could affect our job market, as now AIs could potentially continue to replace human in the workspace. I'm also wondering if after making AIs that could inherit our current knowledge, could we start making AIs that create new knowledge, and should we do such thing?
I’m excited to see new technology like this helping people in their life. However, I also concern about how this could affect our job market, as now AIs could potentially continue to replace human in the workspace. I'm also wondering if after making AIs that could inherit our current knowledge, could we start making AIs that create new knowledge, and should we do such thing?
It would be nice if AI took over some of the jobs humans don't even want anyways--for example, most people hate working customer service and we already chat with tech support bots instead of humans. However, many people still prefer to communicate with humans. That may just be because robotic voices can be slower to get through and to solve problems over the phone/online or because people just don't have faith in robots to solve problems like humans can. I think that if AI can read information and comprehend what is written before them, that's a major step forward. But you're right, they still have obstacles like sarcasm to overcome, which is another huge thing the customer service industry would see. Humans also have to interpret themes in many readings (usually fiction) and I don't yet see how AI will be able to do that.
ReplyDeleteCall centers can be boring but for some people it might be the first job in their career. In my mind removing minimum wage jobs or increasing minimum wage encourages people to be better trained and have more experience for their first job. If we could be paid $1 an hour for a boring basic job, this might be a great jumping off point for someone's career vs asking for $25 an hour to be trained for a managerial position. I am not arguing that it is beneficial to have a population living off of $1 an hour, but I do see it as less barrier to entry for some people.
DeleteIf this AI would produce more jobs I would be excited for this development, but I fear it might just take away simple jobs and require people to need more schooling before getting on a decent payroll.
Right, which is typically impossible for most people to do (especially grown adults with families who haven't seen a math test in 15 years) as higher education can be expensive and trade schools are also not for everyone. There would probably be more competition for jobs that aren't so menial as well.
DeleteNow I'm not entirely sure, but I've heard a few (or a lot, or most?) European countries focus much more on higher education and trade schools (and even gap years) than the U.S., so perhaps they'd be more equipped to deal with this possibility than people in the U.S.
I think the reason people don't like robot customer service is because they are extremely rudimentary. I wonder if using this NLP technology could increase the proficiency of these robots, and then if people would like them more.
ReplyDeleteI don't think we are anywhere close to AI taking over such jobs however. While I am impressed at the AI ability to do well on the test, a test is predictable when compared to the randomness of regular human interaction. I believe that the nuance mentioned in the post is a necessary condition for AI to be able to interact with humans as well as humans can, and I think that is still a good ways off.
Even if chat bots can better understand my requests I find that they are not authorized to handle lots of my requests. I remember I called Comcast to have my work's offline phone routing switched. If it could better understand my requests it could help but the question then becomes, will Comcast allow a chat bot to make changes to an account? Could I call up AT&T, say I am a technician and have the AI provide me access to someone's SIM? (Something that happens with humans ATM). I would be very concerned with customer service as a deep level, but at a basic level such as directing you to a department and logging issues I can see this being beneficial.
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